Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
|Location||*Estimated Shipping Time|
7-14 Business days
7-21 Business days
|Australia, New Zealand||7-28 Business days|
|Central & South America||10-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
If you need to swap an item
Returns and Exchanges
We strive for no returns, we are tireless in insuring that every product that comes from our website is flawless. It’s what you deserve. But if something does go wrong what will we do about it.
In cases of damage or defect, we can quickly arrange the replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return for inspection. We’ll then contact you with our next course of action.
Please provide an alternative address and we will update it for you right away. If the product is already marked “Shipped” then we cannot update the address. If it’s still in the “Processed” phase we’ll do everything we can to make sure it gets changed.
The special characters in my address are not showing up correctly in my email confirmation.
Your email client may not be displaying the characters correctly. If you provided us with the correct address we have it and it will show up correctly on the shipping label.
Standard shipping is free(unless stated). Express shipping is handled by DHL and is charged by weight see individual products for specific fees.(coming soon)
Who are your international shipping carriers? Standard Shipping varies depending on your country.
If you’re missing an item, double check the package and other products to make sure it’s not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can’t locate it, please let us know and we’ll make sure you get what you ordered.
Please note that all ship times are estimates and not guaranteed. If you do not receive the items within 30-45 working days of the shipping date please let us know and we will take further action with the order.
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchased (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
All refunds are issued back to the original form of payment. Refunds should appear on your account in 2-3 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. If your refund does not show on your account balance within this time, please contact your credit card company or financial institution.
Most of our products are all custom made to order. This means you choose exactly what you want to purchase and we produce it. We accept returns on orders that do not match the design criteria given to us by you the customer, if there is evidence that we have not provided a product of the standard you expect then returns are negotiable. However, we cannot accept return of non-defective products on the basis of their design, or any other deviation in customer preference since making the order. No items can be returned for refund 15 days after receipt. And we cannot accept the return of used items.